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Maximize Retention with
The #1 B2B
Customer Success Software
20% lower churn rate after 1 year on average
50% less time spend by CSM team on average
35% increase in engagement on average
20% lower churn rate after 1 year on average
50% less time spend by CSM team on average
35% increase in engagement on average
Rich insights into your client base
Churned provides your CSM team with a platform that taps into all the customer data.
Get a 360-degree visibility into every customer profile. Stop spending time trying to connect the dots between thousands of data points across different IT systems. Start proactively building long-lasting relationships with customers. Utilize Churned to collect, structure and analyze all real-time customer data in one place.
Predictive Intelligence
We tell you exactly which customers need your focus and why. You will be able to proactively engage with customers in poor health to get them back on track and utilize on growth opportunities with your healthiest customers.
360-Degree Customer Insights
Track real-time customer insights in one single view.
Churn Predict and Prevent
No fluffy rule-based health scores, but actionable AI-driven recommendations that enable you to take actions before a customer turns unhappy.
CLV & CLT Predictions and Maximizations
Churned not only leverages machine learning power to predict each customer's remaining CLV, but also help you maximize that value.
Engagement Score
A smart metric that scores the level of interactions between your teams, your products and a customer.
Next Best Modules
From insights to actions - We tell you exactly which client is likely to churn, when to approach this client, what to offer, and which contact channel to use.
Top 3 Risk Drivers
Accurately pinpoint customer churn causes and take actions with our key risk drivers feature.
Next Best Channels
Wondering how to reach out to your customers? Churned will propose the right channel that will generate the highest ROI.
Next Best Actions
Wondering which product to recommend? Churned will propose the best offer, such as a free feature or a price discount.
Powerful KPIs dashboard
The Churned KPI dashboard give your entire team a way to see the most important data at a glance all in one place. Find all information about growth, churn, ARR, CLV, overall client health and more in clear overviews and charts.
The right metrics in one place
All the important measurements that determine the health of your business in one single view
AI Healthscore
The one powerful score that determines the health of your business and how it is developing
Risk levels
Check how many of your clients are at risk and what the total worth is of these clients, and hence, the total value at risk
Churned helps you grow by transforming data into actionable insights
- Keep track of customer engagement levels.
- Use our state-of-the-art AI to find out which customers are in risk of churning.
- Reduce churn risk and maximize customer value by following our customer-specific next-best-action recommendations.
Counted successes for our SaaS customers
20%
Lower churn
-50%
Time spent on CSM
+35%
Engagement
Try out our demo to experience the value
Find out if Churned is the right tool for you. Reach out to our team for a free product demo at any time, without obligation or commitment.
We’re happy to walk you through the features of our product, so you can make up your mind, on your time. Book a free demo now.
Business cases
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